Please make sure to enter your recovery email address correctly.
Losing your password is a common issue that anyone can experience. To help with this, we provide a password recovery service so users can reset their password.
However, one of the most important parts of the recovery process is the recovery email address entered by the user. In some cases, users enter their recovery email address carelessly or enter an incorrect email address when setting up their account. Unfortunately, in such cases, the password recovery email cannot be sent to the correct address, which may make recovery impossible.
In addition, due to the security design of our program, if you do not know the password, not only recovery but also deleting the program itself or accessing related data is not possible.
This is a necessary security mechanism designed to prioritize the protection of user data and prevent unauthorized access. Therefore, before you forget your password, it is very important to verify as soon as possible that your recovery email address is correct.
It is not too late to check now. We recommend reviewing your settings using the steps below.
Go to Settings, click the Change Password button, and make sure your recovery email address is entered correctly.
Check whether the registered recovery email address is the exact email address you actually use.
If there is a typo or if an email address you no longer use is registered, please correct it immediately.
There have been cases where recovery became impossible because the recovery email address was entered incorrectly. For example, if there is a typo or a non-existent email address was entered, the recovery email cannot be sent, and we will have no way to assist you. To prevent this situation in advance, it is important to make a habit of carefully checking your recovery email address when setting up your account.
If you have already entered the wrong recovery email address and are unable to recover your password, we ask for your understanding that recovery is unfortunately difficult at this time.
To avoid this situation, it is very important to enter your recovery information accurately when setting up your account in the future.
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What to Do If the Sound Becomes Louder or Distorted When Playing Recorded Videos in PotPlayer
When playing a video recorded with oCam in PotPlayer, the sound may sometimes be different from the original recording or become distorted. This may be caused by PotPlayer's Normalizer setting. Below is a detailed explanation of how to disable the Normalizer setting so the original sound plays back as it was recorded.
To disable the Normalizer in PotPlayer's Preferences, follow these steps:
1. Run PotPlayer.
2. Open the Preferences window. To do this, press the F5 key on your keyboard, or right-click on the player screen and select 'Preferences' from the menu that appears.
3. When the Preferences window opens, click the 'Audio' category in the left menu, then go to the 'Normalizer/Reverb' submenu.
4. In the 'Normalizer/Reverb' settings, check whether the 'Use Normalizer During Playback' option is enabled. In most cases, this option is enabled by default.
5. Uncheck 'Use Normalizer During Playback', then click the 'OK' button to save the setting.
After applying this setting, PotPlayer will no longer automatically amplify the sound, so the original sound recorded with oCam will play back as it is.
Note: What is the Normalizer feature?
The Normalizer is a feature that amplifies the playback volume to match 0dBFS (decibels full scale). For example, if the original sound was recorded at -20dBFS, the Normalizer amplifies it closer to 0dBFS so it sounds louder. However, if the sound is amplified too much during this process, it may become distorted or crackle. The dB used here does not mean ordinary decibels (dB), but rather the dBFS unit used in digital audio environments.
By disabling the Normalizer, you can play back videos recorded with oCam while preserving the original volume and sound quality. If the sound still has problems, check PotPlayer's other audio settings, such as the equalizer or volume control, or review the recording settings in oCam.